Terms of use

These terms apply to businesses using Arivoza during early access, and to the people they invite to use it.

Early access

Arivoza is in early access. It's free to use for now, features are still being added, and things may change. We'll give reasonable notice before introducing charges, and you won't be charged unless you agree to a paid plan.

Your account and your team

• Staff sign in with a code sent to their email. Keep access to that mailbox secure.
• Your owners and admins decide who joins your organisation and what they can see. You're responsible for what your team does.
• Remove people promptly when they leave; their access ends straight away.

Information you put in

• You keep ownership of your information.
• Only add vendors' and visitors' details that you're allowed to share and that you need to coordinate their visit, and tell them you use Arivoza.
• We handle that information as described in our privacy page.

What Arivoza does and doesn't do

• Arivoza records who is expected, what they need to know and what changed. It doesn't control doors or grant physical access.
• Being “cleared” in Arivoza means your configured steps are complete. It doesn't verify anyone's identity, licence or qualifications on your behalf, and it isn't a safety, security or compliance certification.
• Decisions about who may enter your premises, and on what conditions, stay with you.

Acceptable use

Don't use Arivoza to send spam, to collect information you aren't entitled to, to try to access other organisations' data, or to disrupt the service. We may suspend access that puts the service or other customers at risk.

Availability and liability

We work to keep Arivoza available and your data safe, but during early access it's provided as is, without guaranteed uptime. To the extent the law allows, we aren't liable for indirect losses, and our total liability is limited to the amount you've paid us in the previous 12 months. Nothing in these terms limits rights you have under the Australian Consumer Law that can't be excluded.

Leaving

You can stop using Arivoza at any time. Ask us and we'll provide a copy of your records and then delete them. Self-service export is on the way.

Changes and contact

We may update these terms; we'll tell owners about significant changes before they take effect. Questions: hello@arivoza.com